Our Privacy and Security Policies

 

Introduction

Mai Home Décor Pte. Ltd. (“Mai Home” or “we” or “us”) has created this privacy policy (the "Privacy Policy") in order to demonstrate its commitment to user, visitor, subscriber and customer privacy with regard to the Mai Home Décor Pte. Ltd. website located at maihomedecor.com (the “Website”).

Privacy on the Website is of great importance to us. Because we gather important information from our users, visitors and customers (collectively “Subscribers” or “you” or “your”), we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. This Privacy Policy is our way of telling you what information we collect, how we use it, whom we will disclose it to and how you can access, change and remove your information.

By accessing the Website, you acknowledge and agree to this Privacy Policy and also agree to the terms and conditions.

You can visit most of the pages on maihomedecor.com without ever telling us who you are, as we do not ask users to register or establish an account with us in order to browse our website. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.

However, when you use our online services like joining our e-mail client’s list, saving viewed products in an online Wish List, leaving a product review, or purchasing a product from us online, you agree to tell us something about yourself.

In order to create a better shopping experience at our e-shop, we need you to provide us with various kinds of information to help us serve you better, and ultimately improve our services for everyone. Below you will find an explanation of some of the reasons we request information from you, as well as some details about how we obtain and use that information.

Throughout this Privacy Policy where we refer to your "personal information" what we mean by this is any information you provide to us about you including your name, postal address, email address and telephone number.

 

Where we collect your personal information

Purchases

When you make a purchase through our website, you will need to give us your credit or debit card number and other personal information. This information is necessary in order to process your payment and make delivery of your goods.

Customer service

In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is used to answer your questions as completely and thoroughly as possible.

Special offers, promotions, coupons and warranties

When you register for or redeem maihomedecor.com special offers, discount coupons or other promotions, we may ask for personal information in order to note the success of our promotions for future offers. You may also provide such personal information when you fill out a warranty card about a product you purchased from maihomedecor.com. Or you may provide us with personal information such as product preferences, reasons for purchasing a product, or family and lifestyle information to help us learn more about your shopping preferences.

No matter what we collect your personal information for, we promise only to use it in the ways set out in this Privacy Policy. By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Policy.

Information that we collect automatically

Like many other online retailers, Mai Home uses a technology called "cookies". A cookie is a small bit of data that is sent to your browser and stored on your computer's hard drive that we use to help us retrieve data you may have stored with us. For example, in our "Wish List" section, we use cookies to help us retrieve the products that you have saved in these areas. The "Help" portion on the toolbar of most browsers will tell you how to delete your computer's cookies or how to prevent your browser from accepting new cookies. However, cookies allow you to take full advantage of the Mai Home website, and we recommend that you leave the feature turned on.

We may access cookies stored on your computer when you visit our site in future or when you open an email from us.

If you want to delete any cookies that are already on your computer, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access or use certain areas or features of our site.

 

What we do with your information

Principles

What you share with maihomedecor.com stays with maihomedecor.com. We hate spam just as much as you do. So we promise never to sell your personal information to any unconnected third parties.

On occasion, we do need to hire other companies to help us provide some services. In some of these cases we may need to share information that these companies need, in order to provide services to us and ultimately to you. For example, a delivery service will need to know your name and address in order to deliver your goods to you. Other services provided by different companies may include providing marketing assistance, processing credit/debit card payments and providing customer services or sending communications and messages to you on behalf of Mai Home. We'll limit the personal information we give them, and they will only have access to your personal information for the purposes of performing such functions. They are strictly monitored by Mai Home in order to make certain our customers' privacy is always protected.

In proceeding with your online order, you agree that both your name, email address and postal address and those of the delivery name and address (if different) may be given to third parties, for example, your name and postal address will be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own you must have that person's permission to give us their personal information and for us to use it for the purposes specified, by providing it you are saying you have their permission.

At times, some of your personal information may be transferred to Mai Home affiliated companies or divisions (or to any other company that we hire to help us provide services to you) in other countries but we always maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the information, which is transferred to other countries.

We may disclose your personal information in order to comply with a legal or regulatory obligation, such as a request by the police. We may also transfer your personal information in the event that our business (or part of it) is sold, and the purchaser needs your personal information to carry on providing services.

Marketing

If you provide any personal information to us you give us permission to contact you for marketing purposes, which may include messages via post, telephone, SMS or email.

We'll make sure that we only send you messages that we think will be of interest to you – for instance the dates of our in-store and online sales, details of special offers or information about new products and services. If you do not want us to use your personal information to market to you, you can decide to opt-out of these types of marketing messages at any time by changing the settings in your Profile or by following the unsubscribe link at the bottom of any email we send to you.

 Product and Store Reviews

When you leave a product review on our site, the information you provide about yourself, including your e-mail address, is collected. Customer comments are reviewed by Mai Home. Any personal information collected in the product review process, including e-mail addresses, is covered by our Mai Home privacy policy as outlined here and by our Terms of Use policy. Reviews are posted on maihomedecor.com at our discretion. When a product review is submitted on this web site, you grant Mai Home and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

When you leave a store review on our site, the review may be posted on maihomedecor.com or shared on social media sites at our discretion. You grant Mai Home and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

This policy covers information collected on visitors to the maihomedecor.com site through the process of ordering products, joining our e-mail lists, submitting product reviews and using our online services, as well as information collected through Mai Home retail stores.

Privacy and email referrals

The above rules and code of conduct applies to e-mails that you provide us in the course of using one of our "e-mail to a friend" utilities or "refer a friend" promotions. We will send the requested information to the specified third party, who then has the option of not receiving further communications from us.

 

Managing your information

Storing your information and keeping it up to date

When you share your personal information with Mai Home, you will always have access to this information. Where you store a "Profile" on the website, you can amend the details stored in your account yourself. Alternatively, you can update, change or remove any personal information at any time by calling, writing or emailing us using one of the options provided below.

If you want to find out what personal information Mai Home holds about you, please write to our Administrator at the postal address given below. We may charge you a small fee for providing this information.

Keeping it safe

We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. Making sure that your personal information is secure is very important to Mai Home.

If you would like us to update your personal information, remove your name from our mailing list, or if you have any questions about Mai Home’s privacy policies or your personal information, please do not hesitate to contact us.

Security

At Mai Home, we understand your concerns about security and privacy. We protect the sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using up-to-date, modern browsers such as Microsoft Internet Explorer, Firefox, Safari or Chrome.

 

Policy Changes

If we decide to change our policy in whole or in part, we will inform you by posting a notice on our web site. The new policy will apply to all current and past users of our web site and will replace any prior policies. This policy was posted in April of 2014 and last updated in April of 2014.

 

Additional Information

This Policy is part of the Terms of Use of the Website and any use of the website is governed by those Terms of Use.

Questions regarding this Policy or the practices of the Website should be directed to Mai Home Administrator by emailing us at contact@maihomedecor.com or by certified mail addressed to the following:

Mai Home Décor Customer Relations
30 East Coast Road, Unit 02-21, Katong V,
Singapore 428751